Is a landlord required to explain how they calculated the credit?

Your lease audit rights typically include the right to review the methodology behind any CAM calculation, including corrections. If the landlord issues a credit without explanation, request a written breakdown showing how they arrived at the credit amount and which specific charges were corrected.

Can I reject a partial credit and continue disputing?

Yes, but be strategic. Accept the partial credit (cash it or apply it) and continue disputing the remaining amount separately. Accepting a partial credit does not waive your right to the balance unless the credit memo includes a release or settlement clause that you sign.

What if the corrected reconciliation introduces new errors?

This happens more often than tenants expect. A corrected reconciliation may fix one line item but change others in the process. Run CAMAudit on the corrected reconciliation to verify that the new statement is accurate across all 14 detection rules, not just the item that was disputed.

Something Just Happened

I received a credit memo but the amount seems too low

Angel Campa, FounderCAMAudit

Last updated: April 2026

When a landlord issues a credit after you dispute CAM charges, the credit amount does not always match the full overcharge. Partial credits are common, often because the landlord corrected one error but missed others, applied the correction to the wrong period, or used an incorrect baseline in the recalculation. CAMAudit can verify the credit against the original overcharge to confirm you received the full amount owed.

TL;DR

Accepting a partial credit closes the dispute on the landlord terms; verifying the math ensures you recover the full amount owed.

Who this is for

Tenants who received a CAM credit or adjusted reconciliation from their landlord after a dispute but believe the correction does not fully address the original overcharge.

Who this is not for

Tenants who have not yet disputed their CAM charges, or tenants who received a credit that matches their calculated overcharge.

What CAMAudit Checks in This Scenario

Rule 18

Estimated Payment True-Up Error

CAMAudit recalculates the correct reconciliation amount from scratch and compares it to both the original overcharge and the credit issued, flagging any remaining discrepancy.

Rule 4

Pro-Rata Share Error

The scan verifies that the credit was calculated using the correct pro-rata share, not a different percentage than what triggered the original overcharge.

What to Do Next

1Compare the credit memo amount to the original overcharge amount you calculated or that CAMAudit flagged.
2Check whether the credit applies to the correct reconciliation period and uses the correct baseline.
3Verify that all disputed items were addressed in the credit, not just a subset.
4Upload the original reconciliation, the credit memo or corrected reconciliation, and your lease to CAMAudit.
5Review the findings to identify any remaining overcharges that the credit did not address.
6Send a written follow-up to the landlord detailing the discrepancy between the credit issued and the full amount owed.

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Explore Related Resources

Tenant TypeRetail Store Tenant TypeMedical Office Detection RulePro-Rata Share Error Detection RuleEstimated Payment True-Up Error ScenarioMy CAM reconciliation just went up 30% or more year over year ScenarioMy pro-rata share calculation doesn't match my lease terms

Next Best Step

Choose your next move

Scenario pages should bridge from diagnosis into the dispute path and audit proof.

What is a CAM audit?

Use the audit process if you still need to validate the billing error.

See the CAM dispute guide

Use the dispute playbook if the issue is already active.

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Run the free audit once you are ready to quantify the overcharge.

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Relevant Tenant Types

Retail Store Medical Office Restaurant

Related Scenarios

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Related Resources

Tenant TypeRetail Store Tenant TypeMedical Office ResourcesCAM Overcharge Detection Guides ToolsFree CAM Audit Tools GlossaryCAM Glossary

Frequently asked questions

Need to extract lease terms before your audit?

A CAM audit is only as accurate as your lease data. lextract.io extracts 126 structured fields from any commercial lease PDF: CAM definitions, pro-rata share, caps, base year, and audit rights. So you have the exact terms your landlord is supposed to follow.

Go to lextract.io

This page provides general educational information. It is not legal advice and may not reflect the most current law in your state. Consult a licensed attorney for advice specific to your situation.