Partner Guide
Unexpected CAM Bill Client Advisory Script Pack
Scripts and frameworks for accounting teams explaining an unexpected CAM true-up to a client.
When a $14,000 true-up lands in March, the client wants an explanation before they pay. This script pack gives bookkeepers and controllers the language to explain what happened, frame the escalation path, and handle the most common objections without overstepping into legal territory.
Inside the guide
- Three script variants: explain, escalate, or dispute, matched to the situation
- How to frame the issue without promising an outcome you cannot deliver
- What to say when the client asks if they should just pay it